Beth’s Pawfect Pet Services is run to the professional standards you’d expect from a qualified, RCVS Registered Veterinary Nurse. That means clear agreements, transparent polices, and proper documentation, so you always know exactly where you stand.
Below you’ll find our Terms of Service & Client Agreement and our Website Privacy Policy, both available to read and download at any time. If you have any questions about either document, please don’t hesitate to get in touch.
Terms of Service & Client Agreement
The full terms that goven the care relationship between Beth’s Pawfect Pet Services and our clients, including booking, payment, cancellation, and liability terms. All new clients are asked to read and agree to this document before their first booking.
Website Privacy Policy
How Beth’s Pawfect Pet Services collects, uses, and protects your personal data in accordance with UK GDPR. Covers website cookies, contact form data, and your rights.
How We Handle Your Agreement
All new clients are asked to read and agree to the Terms of Service & Client Agreement before their first booking is confirmed.
Please read fully before you sign. I know documents can feel like a formality, but the Terms of Service & Client Agreement contains important information about how your booking works, what happens in an emergency, cancellation and deposit policy, and how I handle your pet’s care. I always encourage clients to read it properly and ask questions, there are no silly questions when it comes to the care of your pet.
Key Policies at a Glance
A quick summary of the policies most clients ask about. Full details are in the Terms of Service & Client Agreement document above.
A 25% deposit is required to secure your booking for holiday drop-in visits and overnight sitting. The remaining balance is due on the first day of the booking. Deposits can be paid by bank transfer, cash, or card.
Cancellation terms vary by service. Please refer to the full Terms of Service document for specific notice periods and refund eligibility. Deposits are non-refundable where a booking is cancelled after the meet and greet.
All new clients, for overnight sitting and holiday drop-in visits, begin with a free meet and greet before any booking. This is a chance for me to meet you and your pet, discuss your needs and your pets routine, and make sure we’re a right fit.
In the event of a veterinary emergency, I will contact you immediately and, with your prior consent, take your pet to your vet or the nearest emergency vet. Emergency authorisation is requested as part of the client agreement.
Certain clinical services require a referral from your vet before care and treatment can begin. See the Veterinary Referrals page for more information.
Your personal data and your pet’s information are held securely and used only to provide the booked services. I do not share your data with third parties.
Beth’s Pawfect Pet Services holds full professional pet care insuranceand VDS insurance. A copy of the insurance certificates are available on request. I am also fully DBS checked and registered as a Veterinary Nurse with the RCVS.
Prior to overnight sitting and holiday drop-in visits, we will discuss the level of updates you would like. I write notes for every appointment which can be shared with you and your vet as required. If you do not want me to share photos of your pet on social media, please let me know. You are under no obligation to agree to social media and it will not affect the service you recieve.
Got a question about our policies?
If anything in the documents isn’t clear, or you’d like to discuss any aspect of our term before booking, please get in touch, I’m always happy to talk it through.